Sustainow Media Lab – Privacy Policy

Last Updated: 14 May 2026

Welcome to Sustainow Media Lab (“Sustainow,” “we,” “us,” or “our”).

We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and other relevant privacy regulations.

This Privacy Policy explains how Sustainow Media Lab collects, uses, stores, shares, and protects your personal information when you:

  • Visit our website;

  • Engage with our consulting, storytelling, media, stakeholder engagement, research, facilitation, or training services;

  • Participate in workshops, webinars, events, interviews, surveys, or campaigns;

  • Subscribe to newsletters or communications;

  • Interact with our digital platforms, social channels, or online content; and/or

  • Otherwise communicate with us.

By using our services or interacting with Sustainow Media Lab, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Sustainow Media Lab is a sustainability-focused media, storytelling, consulting, engagement, and learning platform.

We support organizations, communities, businesses, institutions, and individuals through:

  • Sustainability communications;

  • Stakeholder engagement;

  • Capacity building and training;

  • Strategic storytelling;

  • Research and media production;

  • Digital and educational content;

  • Facilitation and advisory services.

For the purposes of applicable data protection laws, Sustainow Media Lab acts as the “data controller” for the personal data collected through our operations unless otherwise stated.

3. Information We Collect

3.1 Information You Provide Directly

You may provide personal information when you:

  • Contact us;

  • Fill out forms;

  • Register for events or workshops;

  • Subscribe to newsletters;

  • Participate in surveys or interviews;

  • Apply for opportunities;

  • Purchase services or products;

  • Collaborate with us.

This information may include:

  • Full name;

  • Email address;

  • Phone number;

  • Job title;

  • Organization name;

  • Postal address;

  • Billing details;

  • Professional background;

  • Social media handles;

  • Communications and correspondence;

  • Any other information voluntarily submitted.

3.2 Automatically Collected Information

When you use our website or digital platforms, we may automatically collect:

  • IP address;

  • Browser type;

  • Device identifiers;

  • Operating system;

  • Website usage data;

  • Referring URLs;

  • Session duration;

  • Clickstream information;

  • Cookie and analytics data.

3.3 Information from Third Parties

We may receive information from:

  • Social media platforms;

  • Analytics providers;

  • Event platforms;

  • CRM systems;

  • Publicly available sources;

  • Referral partners;

  • Clients and collaborators.

3.4 Sensitive Personal Data

We generally do not seek to collect sensitive personal data unless necessary and legally permitted.

Where sensitive data is required (for example, accessibility accommodations, diversity reporting, or safeguarding purposes), we will process such information only:

  • With explicit consent;

  • Where legally required; or

  • Where otherwise permitted by law.

4. How We Use Your Information

We use personal information for legitimate business and operational purposes, including:

4.1 Service Delivery

  • Delivering consulting and training services;

  • Managing projects and collaborations;

  • Facilitating workshops and events;

  • Responding to inquiries;

  • Providing customer support.

4.2 Communications

  • Sending updates and newsletters;

  • Sharing reports, publications, and resources;

  • Marketing our services;

  • Providing event information;

  • Managing stakeholder engagement.

4.3 Research and Content Development

  • Producing educational materials;

  • Conducting sustainability research;

  • Creating media and storytelling content;

  • Evaluating program impact;

  • Gathering participant feedback.

4.4 Website and Platform Improvement

  • Improving website functionality;

  • Monitoring analytics and engagement;

  • Enhancing user experience;

  • Diagnosing technical issues;

  • Protecting platform security.

4.5 Legal and Compliance Purposes

  • Meeting legal obligations;

  • Preventing fraud or misuse;

  • Enforcing agreements;

  • Resolving disputes;

  • Protecting rights and safety.

5. Legal Bases for Processing

Depending on the circumstances, we process personal data under one or more of the following legal bases:

  • Consent;

  • Performance of a contract;

  • Compliance with legal obligations;

  • Legitimate interests;

  • Protection of vital interests;

  • Public interest tasks where applicable.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences;

  • Improve website performance;

  • Analyze traffic and engagement;

  • Support marketing and communications;

  • Maintain website functionality.

You can manage or disable cookies through your browser settings.

7. How We Share Information

We do not sell personal data.

We may share personal information with:

  • Service providers;

  • Professional advisors;

  • Partners and collaborators;

  • Legal or regulatory authorities where required.

8. International Data Transfers

Your information may be processed in countries outside your jurisdiction.

Where international transfers occur, we will implement appropriate safeguards, including:

  • Standard contractual clauses;

  • Adequacy decisions;

  • Secure processing agreements;

  • Other legally recognized mechanisms.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy;

  • Comply with legal obligations;

  • Resolve disputes;

  • Enforce agreements;

  • Maintain business records.

10. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect personal information.

However, no system or transmission method can be guaranteed fully secure.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your personal data;

  • Correction of inaccurate data;

  • Deletion of personal data;

  • Restriction of processing;

  • Objection to processing;

  • Data portability;

  • Withdrawal of consent;

  • Complaint to a supervisory authority.

12. Marketing Communications

You may opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in emails;

  • Contacting us directly;

  • Updating communication preferences where available.

13. Children’s Privacy

Our services are not directed toward children under the age of 13 unless specifically stated.

We do not knowingly collect personal information from children without appropriate legal consent.

14. Third-Party Links and Platforms

Our platforms may contain links to third-party websites, services, or social media platforms.

We are not responsible for third-party privacy practices or external content.

15. Media, Storytelling, and Public Contributions

As part of our storytelling, research, engagement, and media activities, we may publish:

  • Interviews;

  • Testimonials;

  • Photos;

  • Audio recordings;

  • Video recordings;

  • Quotes;

  • Case studies;

  • User-generated content.

Where required, we will obtain appropriate permissions or consent before publication.

16. Accessibility and Inclusion

Sustainow Media Lab is committed to inclusive and accessible engagement.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on our website with a revised “Last Updated” date.

18. Contact Information

Sustainow Media Lab

Email: [email protected]
Website: www.sustainowmedia.co.uk
Address: Office 1-1A, Ocean House, Lansbury Business Estate, Woking, Surrey GU21 2EP