Sustainow Media Lab – Terms of Service

Last Updated: 14 May 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of Sustainow Media Lab’s services, platforms, content, websites, workshops, training programs, consulting activities, and related offerings.

By accessing or using Sustainow Media Lab services, you agree to comply with these Terms.

If you do not agree with these Terms, you must not use our services.

2. Definitions

For the purposes of these Terms:

  • “Sustainow,” “we,” “our,” or “us” refers to Sustainow Media Lab.

  • “User,” “client,” “participant,” or “you” refers to any person or organization accessing or using our services.

  • “Services” includes consulting, training, facilitation, digital content, media production, stakeholder engagement, storytelling, events, research, and related offerings.

  • “Content” includes text, graphics, audio, video, reports, presentations, materials, branding, intellectual property, and digital assets.

3. Eligibility

You may use our services only if:

  • Sustainability consulting;

  • Communications support;

  • Media and storytelling services;

  • Stakeholder engagement facilitation;

  • Workshops and training;

  • Educational resources;

  • Strategic advisory;

  • Research and analysis;

  • Events and digital experiences.

We reserve the right to:

  • Modify services;

  • Add or discontinue offerings;

  • Update methodologies;

  • Refuse service where appropriate.

5. User Responsibilities

Users agree to:

  • Use services lawfully and responsibly;

  • Provide accurate information;

  • Respect intellectual property rights;

  • Avoid disruptive or harmful conduct;

  • Maintain confidentiality where required;

  • Comply with workshop or event participation rules.

Users must not:

  • Misrepresent identity;

  • Use services for unlawful activities;

  • Distribute malicious software;

  • Interfere with system security;

  • Harass or abuse participants or staff;

  • Copy or exploit proprietary materials without authorization.

6. Intellectual Property

Unless otherwise stated, all intellectual property rights related to Sustainow Media Lab content and services remain the exclusive property of Sustainow Media Lab or its licensors.

This includes:

  • Branding;

  • Logos;

  • Reports;

  • Training materials;

  • Frameworks;

  • Media assets;

  • Graphics;

  • Publications;

  • Videos;

  • Presentations;

  • Website content.

Users may not reproduce, modify, redistribute, commercialize, or publicly exploit materials without prior written permission.

7. User-Generated Content

Users may submit:

  • Comments;

  • Testimonials;

  • Feedback;

  • Media;

  • Project information;

  • Contributions;

  • Collaborative materials.

By submitting content, you grant Sustainow Media Lab a non-exclusive, worldwide, royalty-free license to use such content for operational, educational, promotional, storytelling, research, or project-related purposes.

8. Payments and Fees

Where applicable:

  • Fees must be paid according to agreed terms;

  • Invoices are payable within stated timelines;

  • Taxes may apply;

  • Late payments may incur penalties or suspension of services.

Unless otherwise stated:

  • Payments are non-refundable once services have commenced;

  • Deposits may be non-refundable.

9. Events, Workshops, and Training

Participants in events or training programs agree to:

  • Behave respectfully;

  • Follow participation guidelines;

  • Respect confidentiality where applicable;

  • Avoid harassment, discrimination, or disruption.

We reserve the right to remove disruptive participants or modify schedules where necessary.

10. Confidentiality

Both parties agree to protect confidential information disclosed during projects or engagements.

Confidentiality obligations do not apply to information that:

  • Is publicly available;

  • Was independently developed;

  • Was lawfully obtained from third parties;

  • Must be disclosed by law.

11. Sustainability and Ethical Commitments

Sustainow Media Lab values:

  • Integrity;

  • Inclusion;

  • Ethical communication;

  • Environmental responsibility;

  • Respectful stakeholder engagement;

  • Evidence-based storytelling.

Sustainow Media Lab values:

  • Promote misinformation;

  • Encourage discrimination or harm;

  • Misrepresent sustainability claims;

  • Facilitate unlawful or unethical conduct.

12. Disclaimers

Services and content are provided on an “as is” and “as available” basis unless otherwise agreed in writing.

We do not guarantee:

  • Continuous service availability;

  • Error-free operation;

  • Specific commercial, environmental, or organizational outcomes.

Content provided through our platforms is for informational and educational purposes and should not be interpreted as legal, financial, regulatory, or investment advice unless expressly stated.

13. Limitation of Liability

To the maximum extent permitted by law, Sustainow Media Lab shall not be liable for:

  • Indirect damages;

  • Consequential damages;

  • Lost profits;

  • Reputational loss;

  • Business interruption;

  • Data loss;

  • Opportunity costs.

Our total liability arising from services shall not exceed the amount paid by the client for the specific services giving rise to the claim unless otherwise required by law.

14. Indemnification

You agree to indemnify and hold harmless Sustainow Media Lab, its affiliates, team members, contractors, and partners from claims, damages, liabilities, and expenses arising from:

  • Your use of services;

  • Your breach of these Terms;

  • Your unlawful conduct;

  • Your infringement of third-party rights.

15. Third-Party Services and Links

Our services may integrate or reference third-party platforms, tools, or websites.

We are not responsible for third-party services or external content.

16. Suspension and Termination

We may suspend or terminate access to services if:

  • These Terms are violated;

  • Payments remain overdue;

  • Conduct is harmful or unlawful;

  • Security risks arise.

17. Force Majeure

Sustainow Media Lab shall not be liable for delays or failures caused by events beyond reasonable control.

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the applicable jurisdiction where Sustainow Media Lab is established unless otherwise specified in a separate agreement.

19. Dispute Resolution

Before initiating formal legal proceedings, parties agree to attempt good-faith resolution through direct negotiation or mediation where appropriate.

20. Accessibility and Inclusion

We are committed to inclusive engagement and respectful participation.

21. Modifications to Terms

We may update these Terms periodically.

Updated Terms become effective upon publication unless otherwise stated.

Where required, we will obtain appropriate permissions or consent before publication.

22. Entire Agreement

These Terms, together with any applicable contracts, statements of work, policies, or written agreements, constitute the entire agreement between the parties.

23. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

24. Contact Information

Sustainow Media Lab

Email: [email protected]
Website: www.sustainowmedia.co.uk
Address: Office 1-1A, Ocean House, Lansbury Business Estate, Woking, Surrey GU21 2EP